You can return any HAZZRA product for a full refund up to 28 days after you receive the item. We only refund items that are in their original condition and unused. Any items that are returned smelling of smoke, body odour, or which are soiled or have animal hair on them will not be refunded or exchanged. We reserve the right to charge a shipping fee to return such items to you.
When you return products for a refund it’s your responsibility to make sure the product reaches us. If you want to easily track your return then we recommend that you send it by recorded delivery.
HAZZRA does not take any responsibility for returns lost in transit.
Shipping fees will not be refunded.
All postage and handling costs will be incurred by the purchaser. If your product is faulty or damaged please include a copy of your postage receipt in any returned packages. If the product is deemed faulty after we review, we will credit the cost of postage back to you.
If you have returned an item to us, it will usually take 7-12 days for us to receive it. This is dependent on the shipping service you use. After we receive the item the refund process takes about 2-3 days to complete, at which point you will be notified by email.
If you have not received your refund within 15 days of sending the package back to us, please contact us.
Our Returns Address is:
PO Box 1159
Please email us (Including your Order Number) in the first instance before returning any products to us.
Our full Returns Policy is available on request.